Majestic Hudson Cancellation and Refund Policy
Policies for in-Person Services
Majestic Hudson reserves the right to cancel a program at any time. If Majestic Hudson cancels a program, you will receive a full refund. Some programs may have special cancellation policies; see individual workshop descriptions.
Unless otherwise stated within program descriptions:
Due to the nature of our small business, and that we value every teacher and healer's time very seriously, Majestic Hudson has a strict no refund policy. Please consider your time and ours before registering.
We do not accept responsibility for changes in students’ personal circumstances and reserve the right to alter/cancel any of the available courses. If there is reasonable cause, students may move their courses forward to a new date after booking and paying for a course. Majestic Hudson must be notified of this 1 week prior to a training and 24 hours prior to a healing session or the student’s payment will be forfeited.
If any of the classes are cancelled for unforeseen reasons, they will be moved to a new date, which means the money paid for the course will also be moved to the new date.
Please note: Discounts are not offered on Classes, Workshops, Events, or Retreats. Please do not try to use one from our Spiritual Boutique.
For online learning programs, please see cancellation information on individual workshop pages.
Policies for Products
Refunds and exchanges are not made for any herbal, apothecary, or food product purchased.
Refunds or exchanges cannot be provided if the buyer changes his/her mind about a purchased product once it has been paid for.
If the goods received by the buyer are faulty Majestic Hudson will offer either a full refund or exchange. In the case of a full refund for faulty goods, the full product purchase price (excluding any postage paid when placing the order) will be refunded directly onto the payment card used to make the purchase if the payment was made using a credit card. If payment was made via cheque or bank transfer, the refund will be made by cheque or bank transfer accordingly. In the case of an exchange, a replacement product will be sent within 28 days of receipt of the faulty product.
The buyer is responsible for the postage cost incurred when returning the faulty product. If the buyer wishes a new product in return for the faulty goods Majestic Hudson will pay the postage cost when sending the replacement product to the buyer. All products believed to be faulty must be returned within 14 days of notifying Majestic Hudson. Upon receipt of the returned product the Majestic Hudson will assess its condition before authorising a refund or exchange.
Please note that the utmost care is taken in packaging products, therefore the Majestic Hudson is not liable for any breakages or damage that occur to a product during shipping.
If the buyer requests an item to be shipped overseas, it is the buyer’s responsibility to check with the local customs service if there is any doubt regarding the importation of a particular product to the buyer’s country of domicile. Refunds or replacements as a result of local customs seizing products are not offered by Majestic Hudson.
The buyer is requested to provide a contact name and phone number and email address in the event of a query with a returned product. The buyer will also indicate clearly the reason for returning the product, whether a full refund or exchange is preferred, and include the original invoice/receipt.
In some instances it may not be possible to offer a replacement product if the product is out of stock or discontinued. In this instance the buyer is entitled to a full refund instead (excluding any postage the buyer may have paid when placing the order).
Please note that when exchanging hand-made products there may be some variation in the replacement product you receive.